Fact checked by David Rubin
When it comes to flying first class, the choice of airline can significantly affect your overall experience. United Airlines (UAL) and Delta Air Lines (DAL) are two of the biggest names in the sky, and both offer premium services for those looking to elevate their travel experience.
But with different offerings in terms of comfort, food, entertainment, and service, which one truly stands out? Whether you’re booking a transcontinental flight or a long-haul international trip, understanding the perks and differences between United and Delta’s first-class cabins can help you make an informed decision. In this comparison, we’ll dive into everything from in-flight amenities to reliability, so you can choose the best option for your next luxurious journey.
Key Takeaways
- Both Delta and United offer a range of first-class perks, including priority boarding, two free checked bags, and complimentary drinks.
- Both airlines provide state-of-the-art entertainment options and gourmet meals.
- Delta consistently ranks higher than United in The Wall Street Journal‘s annual airline scorecards, particularly for reliability and overall customer satisfaction.
Who Has the Better Stats?
he Wall Street Journal publishes a highly regarded airline scorecard yearly, ranking airlines across several categories, including on-time arrivals, baggage handling, and customer complaints. In 2023, Delta outperformed United in all seven categories, including the overall service ranking. Delta ranked first, while United placed sixth.
If you’re flying first class or economy, you want your bags to land at the right destination, and ensure the airline operates efficiently. In this case, Delta is the safer bet, based on operational stats alone.
What to Expect: Delta First Class
Flying first class with Delta means enjoying a range of premium services:
- Check-In and Boarding: Delta offers expedited check-in and security screening, and as a first-class passenger, you’ll be among the first to board the plane.
- In-Flight Amenities: Delta provides complimentary entertainment, Wi-Fi, and access to power outlets. You’ll be offered generous snacks for short flights, while longer flights feature full meal services.
- Seats and Space: Delta offers first-class seats with ample legroom, providing a comfortable space for relaxation.
- Baggage: Delta offers two free checked bags with expedited delivery at baggage claim.
- Delta One: On long-haul international and select long-haul domestic flights (usually transcontinental), Delta’s top-tier service, Delta One, offers additional luxury and amenities.
What to Expect: United First Class
United’s first-class service is similarly premium:
- Check-In and Boarding: United offers priority boarding and generous in-flight refreshments.
- In-Flight Entertainment: United features DirecTV offerings on select flights, and their Private Screening system allows you to play games or watch movies from your seat monitor or personal device.
- Seats and Space: United also offers first-class seats with ample legroom and a comfortable space for relaxation.
- Baggage: United offers two free checked bags with expedited delivery at baggage claim.
Wine and Dine: Food and Beverage
When it comes to meals and drinks, both airlines offer high-end experiences.
On Delta’s domestic flights of 900 miles or more, you can enjoy chef-curated meals like roasted chicken, quinoa, green beans, and roasted tomato. For those with a more adventurous palate, Delta’s first-class meals include options like a classic cheeseburger with smoked cheddar on a brioche bun or a field greens salad with burrata. On Delta One flights, the airline collaborates with renowned chefs to craft gourmet, locally inspired menus. Additionally, Delta’s sommelier, Andrea Robinson, a James Beard Award winner, selects wine pairings to complement your meal.
United’s international flights offer a multi-course meal experience with three entrée choices. For medium-haul flights (300 to 900 miles), United serves premium snacks designed by a Michelin-starred chef. On longer flights, you’ll enjoy hot and cold meal options from the Bistro Menu.
Does Delta Offer Any Exclusive Services for Long-Haul International Flights?
Yes, Delta offers Delta One on long-haul international flights, which provides enhanced luxury, including gourmet meals crafted by top chefs, premium wine pairings, and a more personalized service experience.
Are There Any Hidden Fees or Requirements for First-Class Perks With United and Delta?
Some first-class perks, such as access to exclusive meals or priority boarding, may require a first-class ticket and elite frequent-flier status. Be sure to check the fine print when booking to understand any additional requirements or benefits.
Are There Any Hidden Fees or Requirements for First-Class Perks With United and Delta?
Yes, both Delta and United offer access to their respective airport lounges for First Class passengers. With Delta, you’ll have access to Delta Sky Clubs, which are available at select airports, and offer additional benefits for those flying internationally.
United offers access to United Club lounges for First Class passengers as well, but there may be restrictions depending on the specific airport and flight route. Both airlines offer a similar lounge experience, with food, beverages, and comfortable seating, but Delta’s Sky Clubs are often regarded as more modern and spacious.
The Bottom Line
Overall, Delta is consistently rated as the most reliable airline. When it comes to first-class service, Delta stands out for its elevated amenities and attention to detail, particularly with its chef-curated meals and sommelier-selected wine pairings. United comes close but doesn’t quite match Delta’s level of luxury, especially on long-haul international flights.
However, the decision isn’t always clear-cut. Both airlines have upped their game, offering previously unheard-of perks to attract first-class passengers. Whether you prefer Delta’s upscale dining experience or United’s unique premium snacks and multi-course offerings, it ultimately comes down to personal preference.
It’s also worth noting that many additional perks, such as priority boarding or exclusive meal options, may require not just a first-class ticket and elite frequent-flier status.